Register your product to get the most out of your warranty.
Products purchased from unauthorized sellers, including unauthorized Internet sites, as well as used, refurbished or “as-is” products, or products not in their original packaging, will not be covered by our warranty, or receive any consumer support.
We are committed to consumer satisfaction. To that end Sit Boo-Boo cautions consumers from purchasing any product that is not in its original packaging or specially marked refurbished packaging or any product from someone who is not an authorized reseller of Sit Boo-Boo products.
Proof-of-Purchase from an authorized reseller must be provided to our customer care center before a warranty claim can be honored. For your convenience, you may register your product and provide proof of purchase immediately after your purchase.
Thereafter, proof of purchase will not be required with submission of a warranty claim. Proof of purchase is accepted via email, or traditional mail. Proof of purchase is defined as the sales receipt or a copy of the sales receipt.
Attn: Customer Support Team
3401 Thorndyke Ave W.
Seattle, WA 98119
ONE YEAR NON-TRANSFERABLE LIMITED WARRANTY
WHAT IS COVERED
Sit Boo Boo warrants to the original retail consumer purchaser who purchased a Sit Boo Boo product from an authorized reseller of Sit Boo Boo products, and not to any other purchaser or subsequent owner, that its Sit Boo Boo product, when subject to normal and proper residential use, will be free from defects in material or workmanship for a period of one (1) year from the purchase date. An “original retail consumer purchaser” is a person or entity who is the original purchaser of the product, or is a gift recipient of a new product that is unopened and in its original packaging. When serviced by Sit Boo Boo Customer Service, Sit Boo Boo covers labor and parts for the first year of ownership commencing on the purchase date; after the first year, a service or upgrade charge will apply with regard to replacement of the product with new or refurbished items at Sit Boo Boo’s sole discretion. This limited warranty is non-transferable and shall automatically terminate if the original retail consumer purchaser re-sells the Sit Boo Boo product or transfers the property on which the Sit Boo Boo product is installed. In the event of a product defect, these are your exclusive remedies.
PROPER PRODUCT USE
Our products are designed only for use with domesticated animals; do not use this product for any other purpose. However, the specific temperament of your animal may not work with this product.
DO NOT USE OUR PRODUCTS IF YOUR PET IS AGGRESSIVE.
If you are unsure whether this product is appropriate for your animal, please consult with your veterinarian or certified trainer before you use this product. Please see the instruction manual for additional important information.
WHAT IS NOT COVERED
This non-transferable limited warranty does not apply to products purchased from unauthorized sellers, including unauthorized Internet sites. In addition, this non-transferable limited warranty does not provide protection against, and Sit Boo Boo will have no liability under this non-transferable limited warranty for, any damage to or defects in the products caused by any animal, loss of product(s), failure, defect or damage caused by events and situations beyond normal residential exposure conditions, including, but not limited to: commercial use, misuse, abuse, neglect, improper installation or installation not in accordance with Sit Boo Boo’s instructions, use of non-Sit Boo Boo accessories, impacts of foreign objects, acts of God, abnormal or improper use, improper storage, attempted repair or service by anyone other than Sit Boo Boo Customer Service, accident, alteration, defects in or failure of the surface the Sit Boo Boo product is installed in or upon, discoloration or other damage caused by pollution, sunlight, other environmental conditions, mold, dirt, mildew, or exposure to harmful chemicals and any other cause not involving defects in material or workmanship in the Sit Boo Boo product. Under no circumstances will Sit Boo Boo be liable for any non-Sit Boo Boo labor charges or any expenses whatsoever in connection with the removal, repair or installation of either the original or replacement component(s) relative to in-ground fence installation, kennel installation, pet door installation and other permanent, semi-permanent, or fixture type installations on the original retail consumer purchaser’s property.
This non-transferable limited warranty is in lieu of all other express warranties. Sit Boo Boo expressly disclaims and excludes all other warranties, express or implied, except as follows. Sit Boo Boo does not authorize any other person or agent to make any other express or implied warranties. The implied warranties of merchantability and fitness for a particular purpose are limited in duration to one year from the purchase date. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Sit Boo Boo also disclaims and excludes all liability for incidental, consequential, punitive, direct, indirect, special or any other damages arising out of or connected with the purchase, use or misuse of this product or for the breach of any express or implied warranties or breach of contract or otherwise. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Purchaser assumes all risks and liabilities from the use or misuse of this product. Furthermore, Sit Boo Boo will not be liable for any loss, damage or injury resulting from delay in delivery of replacement parts or for any failure by Sit Boo Boo to perform covered repair work due to circumstances beyond Sit Boo Boo’s control.
REGISTERING THE PRODUCT
Within thirty (30) days of purchase, please go to (ADD WEBSITE LINK) to register your purchase. A sales receipt from an authorized dealer of Sit Boo Boo products shall be required to obtain warranty coverage. Please keep this information in a safe place.
MAKING A WARRANTY CLAIM
To obtain warranty service, call the Sit Boo Boo Customer Care Center 1-888-901-4606 Pursuant to this non-transferable limited warranty, Sit Boo Boo will replace the part with a new or refurbished part. This non-transferable limited warranty will then apply to either the new or refurbished part for the remainder of the original non-transferable limited warranty period. Replacement as provided under this non-transferable limited warranty is the exclusive remedy of the consumer. Neither labor to remove the part nor labor to install the refurbished or replaced part is covered.
This non-transferable limited warranty shall be governed by the laws of the State of Washington, U.S.A., and by the laws of the United States of America, without application of conflicts of laws principles.
Effective: October 15, 2018